Our Policies
Shipping Policy
Shipping and Fulfillment: Orders are shipped to the delivery address provided by the Customer during checkout.
Processing Times: Orders are generally processed and shipped within two business days, excluding weekends and holidays.
Shipping Charges: Shipping fees, taxes, and applicable handling charges are calculated and displayed during checkout and are the responsibility of the Customer.
Risk of Loss: Title and risk of loss transfer to the Customer upon delivery of the order to the shipping carrier.NY Mushroom Source (Connect+) is not responsible for delays caused by carriers, weather, customs, or circumstances beyond our reasonable control.

Returns and Refunds Policy
Returns, Refunds, and Product Claims: Due to product integrity, quality control, and bio-security standards, all sales are subject to the following return policy:
Eligible Returns: Returns may only be accepted for unopened products in original condition within two days of delivery.
Non-Returnable Products: Opened cases, opened bags, or used products are non-returnable and non-refundable.
Limited Exceptions: At our sole discretion, exceptions may be considered in cases involving verified manufacturer defects or contamination issues.
To request review of a claim, the Customer must:
Notify us within 36 hours of delivery;
Provide order information;
Submit clear photographic documentation of the issue.
Claims may be submitted to: support@uxconnects.com
Approved returns may be subject to a [Percentage]% restocking fee.
Terms and Conditions
Effective Date: May 7, 2026
Welcome to the NY Mushroom Source (Connect+) website (“Website”). These Terms of Sale (“Terms”) govern all purchases made through the Website operated by NY Mushroom Source (Connect+) (“Company,” “Supplier,” “we,” “our,” or “us”). By placing an order through the Website, you (“Customer,” “Buyer,” or “you”) agree to be bound by these Terms.
Online Orders: All products offered by NY Mushroom Source (Connect+) must be purchased directly through the official Website checkout process. By submitting an order, you represent and warrant that: You are legally authorized to enter into this transaction. All billing, shipping, and contact information provided is accurate and complete. You are purchasing products in compliance with all applicable local, state, and federal laws. Orders are subject to acceptance and product availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Pricing and Product Availability:
All pricing displayed on the Website is subject to change without notice. While we strive for accuracy, NY Mushroom Source (Connect+) does not guarantee that product descriptions, pricing, images, or availability are error-free. In the event of an error, we reserve the right to correct such error and revise or cancel affected orders.
Payment Terms: All orders require full payment at the time of checkout. Accepted payment methods are those made available through the Website at checkout. Orders will not be processed or fulfilled until payment has been successfully authorized and received. NY Mushroom Source (Connect+) does not offer net payment terms or invoiced billing arrangements unless otherwise agreed to in writing.
Limitation of Liability: To the maximum extent permitted by law, NY Mushroom Source (Connect+) shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the purchase, use, or inability to use any product purchased through the Website. Our total liability for any claim relating to an order shall not exceed the total amount paid for the specific order giving rise to the claim.
Disclaimer: Products sold by NY Mushroom Source (Connect+) are provided “as is” and “as available” without warranties of any kind except as expressly required by law.
Customers are solely responsible for the proper handling, storage, use, and compliance associated with purchased products.
Governing Law: These Terms of Sale shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located within the State of New York.
Acceptance of Terms: By completing a purchase through the Website, the Customer acknowledges that they have read, understood, and agreed to these Terms of Sale.
Privacy Policy
Keeping your information secure: Our commitment to your privacy and data rights.
UXConnects respects your privacy.
We collect basic information such as your name, email, shipping address, and order details to process purchases and improve your experience.
Your payment information is securely processed through third-party payment providers. We do not sell or share your personal information with outside parties.
For questions about your information or privacy, contact support@uxconnects.com